Privacy Policy

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Pickup and delivery addresses
• Shipment details
• Government-issued identification where required for customs or regulatory compliance
• Payment and billing information
• Communications with our customer support team

2. How We Use Your Information

Your information is used to:

• Process and deliver your shipments
• Arrange pickup and delivery services
• Provide shipment tracking and customer support
• Process payments and issue invoices
• Comply with customs, legal, and regulatory requirements
• Improve our services and customer experience
• Send important service updates related to your shipments

3. Information Sharing

We do not sell or rent your personal information.

We may share your information only with:

• Airline and logistics partners involved in transporting your shipment
• Customs authorities and government agencies where required by law
• Payment service providers for processing transactions
• Service providers who assist in operating our business while maintaining appropriate confidentiality obligations

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your browsing experience. You may manage cookie preferences through your browser settings.

7. Your Rights

Depending on the applicable laws in your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permissible
• Withdraw consent where processing is based on consent
• Contact us regarding the use of your personal data

8. Changes to This Privacy Policy

Transvex reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.