Learn about Transvex's refund and compensation policy for international courier shipments, including compensation for permanently lost shipments, delivery delays, and the terms applicable to every shipment booked with us.
At Transvex, we are committed to providing reliable international courier and cargo services. While every shipment is handled with care, some situations beyond our control may affect delivery. The following policy explains how refunds and compensation are handled.
If a shipment is confirmed to be permanently lost while in the custody of Transvex, the customer will be eligible for a compensation claim.
Compensation Amount
Per Shipment
Claims are processed only after a complete investigation has been conducted and the shipment has been officially declared lost by Transvex and its logistics partners.
Transvex does not provide refunds or compensation for delivery delays. Delivery timelines are estimates and may be affected by factors beyond our control.
Customs inspections and clearance procedures
Flight cancellations or delays
Adverse weather conditions
Government regulations or restrictions
Airline or logistics partner operational issues
Public holidays or unforeseen events
While we will make every effort to keep customers informed and assist in resolving delays, such circumstances do not qualify for a refund or compensation.
By booking a shipment with Transvex, customers acknowledge and agree to the terms of this Refund & Compensation Policy.
Find answers to common questions about our refund, compensation, shipment loss, and delivery policies.
If a shipment is officially confirmed as permanently lost while in the custody of Transvex, you may be eligible for a compensation claim of USD 100 per shipment after the investigation is completed.
Claims are processed only after a complete investigation has been conducted and the shipment has been officially declared lost by Transvex and its logistics partners.
No. Transvex does not provide refunds or compensation for delivery delays caused by customs clearance, flight disruptions, weather conditions, government regulations, public holidays, or other unforeseen circumstances.
Delivery timelines are estimates and may be affected by customs inspections, airline schedules, adverse weather, logistics partner operations, government restrictions, or other events beyond our control.
Our customer support team will keep you informed whenever possible and assist you in tracking and resolving shipment-related issues throughout the delivery process.
Yes. By booking any shipment with Transvex, you acknowledge and agree to the terms and conditions outlined in our Refund & Compensation Policy.
We specialise in International Courier and Cargo Solutions, delivering reliability and efficiency across borders. With over 10 years of industry experience, we have grown to become one of the most trusted names in global logistics, offering tailored services for both Air and Sea cargo.
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